Cancellation Policy

  • Can I cancel an order?
  • Though the Clay Craft website itself does not have an option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service at at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel the same.

  • Can I modify or change my order?
  • Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply email us at at

  • Can I mix and match items from different sets and collections? In other words, can you personalize a set?
  • Sorry, that's not possible. We cannot personalize things. The exact set, as shown on the Clay Craft website, will be delivered to you.

  • How do I contact Clay Craft Customer Service Team?
  • You can get in touch with our Customer Service by sending us an email to

    Contact form