Refund Policy

1. What is the Returns policy of Clay Craft?

At Clay Craft, we understand how much you value your every purchase and for us, good customer experience is utmost important. Hence, to fulfil our word, we are committed to making your shopping experience with us as delightful as possible.

 All you need to do is raise a return request, within a period of 48 hrs from the date of delivery (damaged and defective) following the below steps:

  • You can raise a refund by emailing us on our support email id “retail@claycraftindia.com”.
  • Share details as described below.

We will ensure that you get a resolution at the earliest.

 

At Clay Craft, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged, Defective”, our returns policy will solve your problem.

 

Note: For damaged and defective products, please share the video while opening the box, showing all 6 sides of the package when sealed and images along with the shipping label on retail@claycraftindia.com and our support team will get back to you for your refund processing.

 

The possible solutions covered in the returns policy are:

Refund

We have a facility of refund if in case the product delivered is (Damaged, Defective).

Note

If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Clay Craft website.


2. How do I return an item purchased on Clay Craft?

Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, by just following the below-mentioned procedures:

Note: For damaged and defective products, please share the video while opening the box, showing all 6 sides of the package when sealed and images along with the shipping label on retail@claycraftindia.com and our support team will get back to you for your refund processing.

 

Raise a return request by sending us the return request mail on our customer support email id “retail@claycraftindia.com “.

Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for refund.

Ideally, we do a reverse pickup of the product which is “Damaged, Defective, or Not as described from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide a "Refund" of the product amount paid while purchasing.

 

Note

If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Clay Craft website.

 

Exceptions

Although we will try our level best to assure you a hassle-free return, there are certain exceptions where it will be difficult to support returns as mentioned below:

  1. If the return request is made after the specified time that is 48 hours (for damaged and defective).
  2. Anything missing from the package like the price tag, accessories, labels, original packing, etc.
  3. Product is damaged due to misuse, physical damage or any other damage done by human error, etc.

 

3. When are returns not possible?

At Clay Craft, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:

  1. If the return request is made after the specified time frame 48 hours (for damaged and defective).
  2. Anything missing from the package like the price tag, accessories, labels, original packing, etc.
  3. Product is damaged due to misuse, physical damage done by human error, etc.

 

4. Is there a refund facility available?

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy.

 

5. How will I receive my refund / what is the refund policy at Clay Craft?

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy described as below:

We provide a refund to the customer in case the product delivered is “Damaged, Defective.

For damaged and defective products, please share the video while opening the box, showing all 6 sides of the package when sealed and images along with the shipping label on retail@claycraftindia.com and our support team will get back to you for your refund processing.

 

Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below:

 

Prepaid Order (Credit Card/Debit Card/Net Banking)

In this, the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount reflect in your card / net-banking account.

Important Note – If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Clay Craft website.

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